.ops-hero{background:linear-gradient(105deg,var(--ui-dark),#34372e);color:#fff}.ops-hero>div{max-width:1180px;margin:auto;padding:65px 28px}.ops-hero span,.ops-title>span,.warranty-grid span,.claim-box>span,.tech-support span{font-size:10px;font-weight:900;letter-spacing:.17em;color:#d4b57f}.ops-hero h2{font-family:var(--ui-font);font-size:clamp(34px,4vw,54px);font-weight:500;line-height:1.12;max-width:850px;margin:10px 0}.ops-hero p{max-width:760px;color:#d1dad5;line-height:1.7}.ops-wrap{max-width:1180px;margin:auto;padding:45px 24px}.timeline-card,.tracking-card,.faq-upgrade{background:#fff;border:1px solid var(--ui-line);padding:27px;margin-bottom:22px}.ops-title h3{font-family:var(--ui-font);font-size:28px;color:var(--ui-ink);margin:6px 0}.ops-title p{color:#6c7671;font-size:12px}.delivery-times{display:grid;grid-template-columns:repeat(3,1fr);border:1px solid #e1e3df;margin-top:20px}.delivery-times>div{padding:22px;border-right:1px solid #e1e3df}.delivery-times b,.delivery-times strong{display:block}.delivery-times b{font-size:11px;color:#6d756f}.delivery-times strong{font-family:var(--ui-font);font-size:21px;color:var(--ui-dark);margin:5px 0}.delivery-times p,.ops-disclaimer{font-size:10.5px;line-height:1.6;color:#78817c}.ops-disclaimer{margin-top:13px}.track-form{display:grid;grid-template-columns:1fr 1fr auto;gap:10px;margin:18px 0}.track-form label{font-size:10px;font-weight:800;color:#56625c}.track-form input{display:block;width:100%;margin-top:5px;border:1px solid #d8dcd8;padding:10px}.track-form button{align-self:end;padding:11px 16px;background:var(--ui-dark);color:#fff;font-size:11px;font-weight:800}.track-result{padding:13px;background:#f4f1e9;border-left:3px solid #9c7545;font-size:12px}.status-flow{display:flex;align-items:center;gap:6px;flex-wrap:wrap;margin-top:17px}.status-flow span{font-size:9.5px;padding:7px 9px;background:#f4f4f1;border:1px solid #e2e2dc;color:#53605a}.status-flow i{font-style:normal;color:#aa8c60}.policy-grid,.install-grid{display:grid;grid-template-columns:repeat(4,1fr);background:#fff;border:1px solid var(--ui-line)}.policy-grid article,.install-grid article{padding:21px;border-right:1px solid var(--ui-line);border-bottom:1px solid var(--ui-line);min-height:170px}.policy-grid h4,.install-grid h4{font-size:13px;color:var(--ui-dark);font-weight:850;margin-bottom:7px}.policy-grid p,.install-grid p{font-size:11.5px;color:#6e7873;line-height:1.62}.warranty-grid{display:grid;grid-template-columns:1fr 1fr;gap:18px}.warranty-grid>div{padding:27px;background:#fff;border:1px solid var(--ui-line)}.warranty-grid h3{font-family:var(--ui-font);font-size:25px;color:var(--ui-dark);margin:7px 0 12px}.warranty-grid li{font-size:12px;color:#66716b;line-height:1.6;margin:7px 0}.claim-box{margin-top:20px;padding:25px;background:var(--ui-dark);color:#fff}.claim-steps{display:grid;grid-template-columns:repeat(5,1fr);gap:7px;margin:15px 0}.claim-steps b{font-size:10px;padding:10px;background:rgba(255,255,255,.07);color:#ead8b7}.claim-box p{font-size:11px;color:#c5cfca;line-height:1.6}.install-grid article>span{display:grid;width:29px;height:29px;place-items:center;border-radius:50%;background:#eee4d4;color:#76572e;font-size:9px;font-weight:900;margin-bottom:12px}.install-grid a{display:inline-block;margin-top:9px;font-size:10px;color:#846239;font-weight:800}.install-grid button{margin-top:9px;font-size:9px;padding:7px;border:1px solid #ddd;color:#888}.guide-note{margin-top:12px;padding:13px;background:#f7f1e7;color:#655e53;font-size:11px}.tech-support{display:flex;align-items:center;justify-content:space-between;gap:20px;margin-top:20px;padding:24px;background:var(--ui-dark);color:#fff}.tech-support h3{font-family:var(--ui-font);font-size:23px;margin:5px 0}.tech-support p{font-size:11px;color:#c8d0cc}.tech-support a{white-space:nowrap;padding:10px 14px;background:#eee0c6;color:var(--ui-dark);font-size:10px;font-weight:900;text-decoration:none}.faq-upgrade{max-width:1180px;margin:45px auto}.faq-list{display:grid;grid-template-columns:1fr 1fr;gap:8px}.faq-list details{border:1px solid #e0e3df;background:#fafaf8;padding:12px 14px}.faq-list summary{cursor:pointer;font-size:11px;font-weight:800;color:#35423c}.faq-list p{font-size:10.5px;color:#6b7570;line-height:1.6;margin-top:9px}.wa-support{position:fixed;right:20px;bottom:20px;z-index:9999}.wa-support>button{border:0;border-radius:30px;padding:10px 16px;background:var(--ui-dark);color:#fff;box-shadow:0 8px 25px rgba(0,0,0,.22);text-align:left}.wa-support>button span,.wa-support>button b{display:block}.wa-support>button span{font-size:8px;letter-spacing:.1em;color:#d7bd91}.wa-support>button b{font-size:11px}.wa-menu{position:absolute;right:0;bottom:58px;width:230px;padding:13px;background:#fff;border:1px solid var(--ui-line);box-shadow:0 12px 35px rgba(0,0,0,.17)}.wa-menu strong{display:block;font-size:11px;color:var(--ui-dark);margin-bottom:7px}.wa-menu button{display:block;width:100%;text-align:left;border:0;background:#f5f4ef;padding:8px 9px;margin-top:5px;font-size:10px;color:#47534d}.wa-menu small{display:block;font-size:8.5px;color:#8a918d;line-height:1.4;margin-top:8px}
@media(max-width:900px){.policy-grid,.install-grid{grid-template-columns:repeat(2,1fr)}.claim-steps{grid-template-columns:repeat(2,1fr)}.faq-list{grid-template-columns:1fr}}@media(max-width:650px){.delivery-times,.warranty-grid,.policy-grid,.install-grid{grid-template-columns:1fr}.track-form{grid-template-columns:1fr}.tech-support{align-items:flex-start;flex-direction:column}}